Refund policy

If for any reason you wish to cancel your order with us please send an e-mail to info@myfurryfriends.co.uk. We can cancel the order at any time so long as the goods haven’t been despatched.

In the event that your order has been despatched you can return the goods within 14 working days. The goods must be returned in their perfect, un-opened condition and sealed in their original packaging. The costs of returning goods to us will be met by you. When we receive the goods we will authorise a refund (excluding postage costs)

The goods will remain your responsibility until they have been safely delivered to us. We strongly advise that you insure the goods and get proof of posting in case of loss or damage. 

Return Address:

My Furry Friends Ltd

39 High Street

Ibstock

LE67 6LH

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as dog food or treats. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right at our cost.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.